Offerings

Accountability

Accountability Based Safety: A New Solution to an Old Problem
Building Accountability-Based Cultures
Enhancing Performance: Through Mutual Accountability
The Power Of Personal Accountability

Assessment and Diagnostic Tools

360 Degree Performance Feedback: Leveraging The Success of Your Employees
Assessment Instruments: MBTI®, DISC Profile, Personality Styles etc.
Customer Satisfaction Metrics: A Key To Customer Retention
Customer Service Performance Audit
LMS Needs Assessment and System Implementation
Multi-Rater Feedback: Positive Input For Personal Performance Improvement
Training Needs Assessments: Maximizing Your Company's Investment in Itself
Why Do An Organizational Accountability Assessment? Looking At Operational Effectiveness

Call Centers

Customer Service Training for Call Centers
Telephone Etiquette: For The Customer Focused Business
Telesales & Telemarketing Training

Change & Change Management

Adapt to Survive
Change Communication: Using The Power Of Communication To Forward Organizational Change
Communicating During Times of Change: Giving Feedback, Resolving Issues, Dealing With Emotions
Culture Change
Managing Change: Tips For Surviving & Thriving
Merger Integration Services: Managing Change in A Merger or Acquisition
Personal Change Navigation: Increasing Your Adaptability to Change
Strategic Organizational Change: Maximizing Human Potential While Harnessing The Power of Change
Taking Advantage of Change: Leading and Responding to Change in Your Organization

Collaboration

Building Internal Partnerships
Collaborative Goal Setting
True Partnership

Communication

Change Communication: Using The Power Of Communication To Forward Organizational Change
Communicating During Times of Change: Giving Feedback, Resolving Issues, Dealing With Emotions
Communication Audits of Companies, Divisions or Teams
Communication: The Key To Problem Solving
Crisis Communications: Surviving Crisis - Consulting, Planning and Training
Enhancing Team Quality: Through Effective Communication
Flexing Communication Styles (Using DiSC®)
Inter-Group Development Workshop: Improving Collaboration, Communication And Business Results
Listening Skills for Sales Professionals: The Essential Communication Skill
Listening: The Lost Art
Make Your Point: How to Speak Clearly and Concisely Anyplace Anytime
Sharing Effective Feedback
Strategic Organizational Communication

Conflict

Communicating During Times of Change: Giving Feedback, Resolving Issues, Dealing With Emotions
Conflict Management: Fast Paced Group Exercises In Managing Organizational Conflict
Constructive Conflict Resolution: Identifying Priority Issues And Organizational Patterns
Dealing With Difficult People
Dispute Resolution
Mastering Managerial Mediation: Successful Leadership Skills To Prevent Costly Conflict
Successful Conflict Resolution Skills: Turn Adversity Into Productivity In The Workplace

Crisis Management

Asia Media Strategy
Crisis Communications: Surviving Crisis - Consulting, Planning and Training
Crisis Management: Insuring Business Continuity
Media Relations Training: Using The News Media To Tell Your Story

Cross Cultural

Negotiating Strategies in the Global Workplace
Working Successfully with Virtual Global Teams
Communicating Effectively across Borders: Dubai, UAE – USA; Focus on the Middle East
Communicating Effectively in the Global Marketplace: India - USA; Japn-USA; China - USA; Russia - USA; Netherlands - USA; Mexico - USA
Interviewing and Hiring across Cultures
Leadership Roles and Models across Cultures
Strengthening Managerial Skills & Sensitivities: Across Cultures Domestically & Internationally

Distance Learning

Distance Learning * Distributed Learning * Educational Technologies: Anywhere, Any Time Training
Synchronous Training Consulting & Development
Web-Based Training

Diversity

Diversity Audits
The Challenging Face of the Workforce: Valuing Workforce Diversity

Emotional Intelligence

Emotional Acumen: Strengthening Emotional Intelligence for Business Impact
Emotional Intelligence Workshops

Engineering

Engineering Communications: Writing And Presentation Skills For Technical Personnel
Engineering Management for New Managers: Making The Transition Work
Systems Failure Analysis: Identifying and Eliminating Root Causes of Failure in Systems, Subsystems & Components

Experiential Learning

Experiential Workshops

Facilitation Services

Facilitation Services: Improving Meeting Outcomes Through Consensus Building
Inter-Group Development Workshop: Improving Collaboration, Communication And Business Results
Management Offsites That Deliver: Dramatically Improving Focus & Results
Professional Meeting Facilitation: Maximize the Effectiveness of Your Next Meeting
Senior Team Strategic Facilitation
Train-the-Trainer: Executive Facilitation Skills

Global Contract Training

Global Contract Training: Your Programs Worldwide

Global Training Initiatives

Contract Training on Client Programs or Rollout of Numerous Management & Leadership Programs

Identity Theft

How Safe is Your Personal and Business Identity?
Identity Theft: How to Protect Yourself, Your Staff and Your Customers
Identity Theft: Protecting Yourself and Your Customers in the Information Age

Image Building

Corporate Image Development: Etiquette & Protocol
Executive Presence for Women

Influencing

Influencing Inside the Organization: Enhance Your Ability to Build Relationships and Get Results
Life is a Boomerang! How to Positively Influence Others

Innovation

Everyday Innovation

Instructional Design

Case Studies For Meetings & Training Initiatives
Instructional Design And Self Studies: Ensuring A Perfect Fit Between Training & Your Target Audience
Instructional Design for Web-Based Training

Internal Customer Satisfaction

The Internal Customer Satisfaction System: And How It Can Dramatically Improve Your Business Performance
When The Customer Is One of Us: Strategies For Team Building And Serving The Internal Customer

Internet / Intranet

E-mail Etiquette In The Workplace: What Should -- And Should Not -- Appear In E-mail
Personnel Policies: E-mail & Employee Privacy
Web-based Courseware: Take The Next Step In Training Delivery

Job Modeling

Job Modeling: Improving Business by Understanding Work

Knowledge Management & Transfer

Preparing for the Retirement of Knowledge Workers

Litigation Prevention

Avoiding Training And Professional Liabilities: Risk Management In Regulated Work Environments EEO Workshops For Managers And Supervisors
E-mail Etiquette In The Workplace: What Should -- And Should Not -- Appear In E-mail
Emerging Legal Issues: In Employment Policies And Procedures
Health And Safety Regulatory Compliance: Training Programs
Hiring Independent Contractors: Pitfalls for Employers
How To Conduct Effective -- And Legally Defensible Internal Investigations In The Workplace
How to Maximize Your Defense in a Product Liability Lawsuit: A "Word Management" Workshop
How to Maximize Your Defense in an Employment Discrimination Lawsuit: A "Word Management" Workshop
Legally Defensible Performance Management: A Workshop on Conducting and Documenting Performance Appraisals
Managing in a Legal Minefield: Leaves of Absence, Protected by Law
Managing Within The Law: Prevent Harassment and Hostile Environments
Personnel Policies: E-mail & Employee Privacy
Preventing Discrimination Lawsuits and Managing Diversity in the 90's and Beyond: A Senior Executive Level Awareness Program
Recognizing Potential Professional Liabilities: Risk Management In Hazardous And Regulated Work Environments
Sexual Harassment in the Sales Process: A New Look at Customer Relations
Sexual Harassment In The Workplace: Rights and Responsibilities of Employees
Sexual Harassment: Prevention Training For Managers And Supervisors
Violence In The Workplace: Emerging Legal Issues
Word Management: How To Write Documents (Including E-Mails) That Work For Your Company In A Courtroom...Not Against It!
Wrongful Termination Claims And Defenses

Marketing

Channel Marketing
Marketing Communications
Sales and Business Development Consulting: To Maximize Revenue & Profitability
Strategic Marketing Training

Mentoring

Just Between You and Me: Getting the Most out of Mentoring

Mergers & Acquisitions

Merger Integration Services: Learning From The Successes & Failures Of Other Companies
Post Merger Integration

Motivational Keynotes & Workshops

Building Spirit & Soul in Your Organization
Keynotes & Workshops (Too Numerous to List)

Negotiation Skills and Models

Negotiating Strategies in the Global Workplace
Contract Negotiations: Going Beyond Price
Influencing Inside the Organization: Enhance Your Ability to Build Relationships and Get Results
Mastering Negotiation Success Skills: Turn Negotiation Breakdowns Into Successful Breakthroughs
Negotiating Globally
Negotiation Boot Camp: Increasing Profits Through Better Agreements
Negotiation Skills For Sales People: The Art Of Getting What You Both Want

Onboarding

Assimilation & Onboarding of Executives

Partnering & Collaboration

Building Internal Partnerships

Peer Training

Quality Peer Training: A Low Cost Approach to Training

Performance Management & Appraisal

Balanced Scorecard
Evaluating Performance
Performance Appraisal workshops
Performance Management: An Integrated System for Managing Employee Performance
Performance Management: Setting Goals And Expectations, Managing Performance, Conducting The Appraisal
Sharing Effective Feedback

Problem Solving

Communication: The Key To Problem Solving
Critical Thinking
Inter-Group Development Workshop: Improving Collaboration, Communication And Business Results
Organizational Consulting and Training: Problem Resolution Directed at High Leverage Organizational Issues
Problem Solving Methods, Processes & Tools

Process Reengineering And Management

Building Internal Customer Alliances: Understanding & Improving Employee Relationships And Work Flow
Continuous Process Improvement: Success Depends on "Doing More With Less"
Delivery Performance Improvement
Design of Experiments: Improving Existing Processes & Developing New Ones
Leading Improvement Teams: Preparing, Leading and Facilitating Process Improvement
Operations And Manufacturing Improvement: Developing A Well-Oiled Order-Entry-To-Shipping Process
Process Reengineering: Dramatic Changes And Significant Organizational Improvement
Productivity/Quality Improvement Process: Production
Supply Chain Management
The Benchmarking Process: For Improving Your Company's Productivity & Profitability
The Language of Quality: Customer-Focused Process Improvement

Public Relations

Crisis Communications: Surviving Crisis: - Consulting, Planning and Training
Media Relations Training: Using The News Media To Tell Your Story

Purchasing

Future Trends in Purchasing: Increasing Communication, Improving Quality & Reducing Cycle Time
Purchasing Negotiations: Sharpening Buyer Skills and Reducing Material Costs

Remote Management Training

Remote Leadership
Remote Management: The Challenges & Opportunities of Non-Traditional Reporting Relationships

Retention

Retaining Employees - A Key to Success & Profitability

Risk Management

Managing Risk In Projects: How To Avoid Being Paralyzed or Blind-Sided
Recognizing Potential Professional Liabilities: Risk Management In Hazardous And Regulated Work Environments
Risk Management - Customized Solutions: For Improving Workplace Safety and Meeting Regulatory Compliance

Sales Consulting

Sales Force Redesign

Sales Training & Meetings

Channel Marketing
Corporate Sales Meetings
Cranking Up Revenues: In an Impossible Market
Effective Prospecting and Sales Strategies: Tied To Incentives and Measurement
Effective Telesales Techniques: Increasing Your Inbound and Outbound Success Ratios
Executive Selling Skills: How To Get To Top Executives
Finance For The Non-Financial: Are Your Sales and Service Staff Minding Their Pocketbooks
Improving Sales Performance: Using Powerful Sales Principles
Influencing Skills
Listening Skills for Sales Professionals: The Essential Communication Skill
Managing Complex Accounts: Building Winning Sales Strategies
Negotiation Boot Camp: Increasing Profits Through Better Agreements
Partnership: The Access To Extraordinary Sales Results
Persuasive Selling
Professional Selling Skills: Closing The Deal
Prospecting For Success: How To Maximize Your Success In The Field & On The Phone
Proven Strategies For Consultative Selling With Cutting Edge Principles for Earning The Right to Influence
Recognizing and Preventing Sexual Harassment in the Sales Process: A New Look at Customer Relations
Sales Incentive/Compensation Consulting
Selling Smarter: Teach Sales People To Deliver The Right Sales Pitch
Telemarketing and Telesales: The Five Steps
The Manager As Coach: Your Access To Sales Excellence and Leadership
Translating Service Into Sales: Bridging The Gap From Service Expert to Sales Consultant

Styles

Flexing Communication Styles (Using DiSC®)
Interpersonal Styles

Supervisory Training

Basic Supervisory Training: Management 101
Developing Basic Supervisory Skills: Before Bad Habits Develop!
The Art of Supervision

Synchronous Training

Synchronous Training Workshops

Technical Writing

Legacy Documentation & Training: Does Your Company Have A Plan?
Policies & Procedures Manuals: The Best Way To Administer Company Policy
Proposal Writing
Technical Writing and Documentation: Manuals for Human Resources, Sales & Service Departments - In Electronic or Written Formats
Techniques of Technical Writing: For Engineers, Accountants, Scientists etc.

Telemarketing and Telesales

Effective Telesales Techniques: Increasing Your Inbound and Outbound Success Ratios
How To Find & Qualify High Level Decision Makers: Customized On-Site Sales Training
Prospecting For Success: How To Maximize Your Success In The Field & On The Phone
Telemarketing and Telesales: The Five Steps
Telephone Etiquette: For The Customer Focused Business

Time Management

Mastering Priorities
Meetings - Really GOOD Meetings
Time Management: In The Age of High Technology

Training Delivery

Contract Training Services: Zenger Miller, DDI, Performance Management Etc.
Delivering & Developing Training: Facilitation Workshops with a Focus on "Tuning In To The Learner"
Distance Learning * Distributed Learning * Educational Technologies: Anywhere, Any Time Training

Training Development

Training Development

Web-Based & Computer-Based Training

Computer-Based Training Design
Distance Learning * Distributed Learning * Educational Technologies: Anywhere, Any Time Training
Web-Based Courseware: Take The Next Step In Training Delivery

Writing - Technical & Business

Business & Technical Writing: Basic & Advanced
Coaching - On Individual Writing Issues
E-Mail Etiquette In The Workplace: What Should -- And Should Not -- Appear In E-mail
Engineering Communications: Writing And Presentation Skills For Technical Personnel
Proofreading and Editing: Techniques for Identifying and Correcting Mistakes in Written Communication
Proposal Writing
Sharpening Your Basic Writing Skills: An Update On Grammar and Punctuation
Technical Writing and Documentation: Manuals for Human Resources, Sales & Service Departments - In Electronic or Written Formats
Techniques of Technical Writing
Word Management: How To Write Documents (Including E-Mails) That Work For Your Company In A Courtroom...Not Against It!
Writing Coach: Raise Your Company's Standard of Business Writing
Writing E-mail: Strategies For Writing Messages With Impact

Affirmative Action

Affirmative Action Plans

Audits

Communication Audits - Organization Wide
HR Audits

Balance

Creating Balance: In A World That Thrives On Chaos
Creating Life By Design Not By Default

Business Development

Sales and Business Development Consulting: To Maximize Revenue & Profitability

Business Literacy

Finance For The Non-Financial: Are Your Sales and Service Staff Minding Their Pocketbooks?
Financial Management Coaching: What Do All These Spreadsheets Mean?

Career Management

Career Flexibility
Managing Your Career Effectively: Creating Professional and Personal Success

Coaching

Coaching For Executive Development: Helping Executives Achieve Their Personal Best
Coaching Through Effective Feedback
Executive Coaching & Mentoring Services
Financial Management Coaching: What Do All These Spreadsheets Mean?
Managing In a TQM Environment: Training Managers To Be Coaches & Advocates
Observing and Interpreting Behaviors for Selection and Coaching
Presentations Coaching For Executives: Dramatically Improve Personal Impact and Effectiveness
Strategic Coaching: Developing Employees into Peak-Performing Team Players
Writing Coach: Raise Your Company's Standard of Business Writing
Writing Coaching For Individuals

Compensation

Employee Compensation, Personnel Management & Personnel Computer Systems
Employee Overtime Litigation: A Growing Employer Concern
Executive Compensation Consulting
Linking Rewards to Performance
Motivating Employees With Non-Financial Rewards
Sales Incentives/Compensation Consulting

Competitive Intelligence

Competitive Intelligence: A Key Element in Increasing Market Share

Compliance

Emerging Legal Issues: In Employment Policies And Procedures
Health And Safety Regulatory Compliance: Training Programs

Computer Based Training

Computer Based Training

Computers & Software

Computer-Based Training
Is Your Training Internet Ready? Intranet Ready
Personnel Policies: E-Mail & Employee Privacy

Consulting

360 Degree Feedback
Communication Audits of Companies, Divisions or Teams
Large Scale, High Level Consulting for Organizational & Executive Effectiveness
Process Improvement
Transitioning Training to eLearning

Contract Training Delivery

Contract Training Services: Using External Trainers To Supplement Internal Capabilities
Contract Training Services: Zenger Miller, DDI, Performance Management Etc.

Creativity

Creativity & Innovation
Creativity: Practical Methods for Releasing and Enhancing Creative Potential

Customer Service

Building Internal Customer Alliances: Understanding & Improving Employee Relationships And Work Flow
Customer Loyalty - Direct Linkage to Sales & Profits
Customer Satisfaction Metrics
Customer Service Performance Audit
Customer Service: Giving Your Staff and Your Customers the Chance To Win
Powerful Customer Relationship Skills: A Strategic & Competitive Edge For Your Service Professionals!
Telephone Etiquette: Focusing On Customer Service
Translating Service Into Sales: Bridging The Gap From Service Expert to Sales Consultant
When The Customer Is One of Us: Strategies For Team Building And Serving The Internal Customer

Documentation

Technical Writing & Documentation

E-mail Writing & Legal Issues

E-Mail Etiquette In The Workplace: What Should -- And Should Not -- Appear In E-Mail
Global Email Etiquette
Word Management: How To Write Documents (Including E-Mails) That Work For Your Company In A Courtroom...Not Against It!
Writing E-Mail: Strategies For Writing Messages With Impact

Etiquette

Business Protocol 101: Making The Cut In Corporate America
Corporate Image Development: Etiquette and Protocol

Executive Coaching & Development

Coaching For Executive Development: Helping Executives Achieve Their Personal Best
Executive Development Services: Strategies For Unleashing Executive Potential
Organizational Development - An Approach With Vision: * Team, Professional, Executive and Organizational Development
Presentations Coaching For Executives: Dramatically Improve Personal Impact and Effectiveness

Financial Management

Financial Management Coaching: What Do All These Spreadsheets Mean?

Generational Differences

Understanding Gen X, Gen Y, Baby Boomers etc.

Hiring/Firing Issues

Behavioral Interviewing
Better Than A Good Guess: Essential Skills For Successful Interviewing and Selection
Effective Dimension Interviewing and Selection
How to Maximize Your Defense in an Employment Discrimination Lawsuit: A "Word Management" Workshop
Observing and Interpreting Behaviors for Selection and Coaching
Retention of Employees
Wrongful Termination Claims And Defenses

Human Resources Consulting

Aligning Human Resources Practices With Business Goals And Values: A Must For Cutting Edge Companies
Assessing Human Resources Needs & Practices: Prioritizing Based On Your Company's Values and Objectives
Compensation, Personnel Management & Personnel Computer Systems
Human Resources Audits
Human Resources Management Consulting: Strategic Solutions for Compensation & Organization Effectiveness
Job Modeling: Improving Business by Understanding Work
Mastering Performance Consulting: Creating A Customized Strategy
Performance Consulting Workshop: Converting Traditional Training Resources to Performance Consulting
Personnel Policies: E-mail & Employee Privacy
Policies & Procedures Manuals: The Best Way To Administer Company Policy
Workers' Compensation: Comprehensive Auditing Services

Intercultural Communication

Global Business Leader Development: Creating A Sustainable & Competitive International Advantage
Intercultural Communication - International Living: Domestic and International Employee Management Training Programs
Leveraging Diversity In The New Millennium: Understanding Differences to Compete In A Global Economy

Interviewing & Selection

Behavioral Interviewing
Effective Dimension Interviewing and Selection
Exit Interviews + Surveys
Interviewing and Hiring across Cultures
Observing and Interpreting Behaviors for Selection and Coaching
Selecting the Right Candidate: To Improve Productivity and Organizational Capability

ISO Certification & Auditing

ISO 9000 Internal Quality Auditing
ISO/QS Certification: Assessments, Preparations and Registrations
Preparing For ISO 9000 Certification: Leading You Through The Steps

Leadership Development

Accountability Based Leadership: Developing Managers Into Leaders
Company Leadership: Redefining The Role of Managers & Employees
Executive Leadership: Strategies For Unleashing Executive Potential
Global Business Leader Development: Creating A Sustainable & Competitive International Advantage
Leadership Roles and Models across Cultures
Leadership Skills: In A Rapidly Changing Global Economy & Diverse Workplace
Leading Teams: "Situational Leadership" Skills
Supervisory, Management and Leadership Training: Leadership 2002

Management Development & Training

Completed Staff Work
Delegation & Control of Projects
Global Business Leader Development: Creating A Sustainable & Competitive International Advantage
Management Development: Insuring The Success of First Time Managers
Managing For Excellence: Training Your Employees To Be Champions of Your Strategic Plan
Managing In a TQM Environment: Training Managers To Be Coaches & Advocates
Remote Management: The Challenges & Opportunities of Non-Traditional Reporting Relationships
The Manager As Coach: Your Access To Sales Excellence and Leadership

Manufacturing

Continuous Flow Manufacturing: Reducing Floor Space and Decreasing Customer Lead Time
Controlling Processes with SPC
Delivery Performance Improvement
Design of Experiments: Improving Existing Processes & Developing New Ones
Geometric Dimension & Tolerancing: An Introduction
Lean Manufacturing: Slicing Costs & Lead Time
Material Requirements Planning (MRP)
Operations And Manufacturing Improvement: Developing A Well-Oiled Order-Entry-To-Shipping Process
Systems Failure Analysis: Identifying and Eliminating Root Causes of Failure in Systems, Subsystems & Components

Media Relations

Asia Media Strategy

Meetings

Facilitation Services: Improving Meeting Outcomes Through Consensus Building
Management Offsites That Deliver: Dramatically Improving Focus & Results
Meetings - Really GOOD Meetings
Planning And Facilitating Productive Meetings
Professional Meeting Facilitation: Maximize the Effectiveness of Your Next Meeting
Sales Meetings: Quarterly or Annual: Topics For Speeches, Break-Out Sessions or Workshops

Needs Assessments

Training Needs Assessments Enterprise-wide

Offsites - Executive & Other

Management Offsites That Deliver: Dramatically Improving Focus & Results
Professional Meeting Facilitation: Maximize the Effectiveness of Your Next Meeting
Senior Team Offsites
Strategic Planning Offsites
Visioning Offsites

Organizational Design & Development

Creating Your Future: Designing and Implementing Your Organization's Vision and Strategic Plan
Organizational Change and Management Development: Achieving Business Objectives & Strategic Initiatives Through People
Organizational Design & Structure: High Level Consulting
Organizational Development - An Approach With Vision: * Team, Professional, Executive and Organizational Development * Strategic Organizational Change
Why Do An Organizational Accountability Assessment? Looking At Operational Effectiveness

Performance Consulting

Accountability-Based Performance Consulting: Leading and Responding to Change in Your Organization.
Mastering Performance Consulting for HR Departments
Performance Consulting Workshop: Converting Traditional Training Resources to Performance Consulting

Presentation Skills

Presentation Skills For Non-Sales Professionals: In a Customer Focused Business
Presentations Coaching For Executives: Dramatically Improve Personal Impact and Effectiveness
Sales Presentation Skills -- Improving the Bottom Line
The Art Of Presentation: Polished Presentation Skills That Cultivate Personal Style

Process Improvement & Redesign

Business Process & Performance Improvement
Continuous Process Improvement: Success Depends on "Doing More With Less"
Controlling Processes with SPC
Design of Experiments: Improving Existing Processes & Developing New Ones
Fast Track Process Improvement
Leading Improvement Teams: Preparing, Leading and Facilitating Process Improvement
Process Mapping & Flow Charts
Redesigning Business Processes

Product Development

New Product Development
Product Development Process Skills: Training With A Systematic Approach

Project Management

Getting Started With Project Management: Achieving Results For Any Size Of Project
Managing Risk In Projects: How To Avoid Being Paralyzed or Blind-Sided
Project Management Skills: The Key To Team Effectiveness
Quality Project Management: For Technology Companies
Tuning Up Your Project Management Skills: Tips & Techniques To Make The Job Easier

Quality

Advanced Total Quality Management (TQM): Tuning Up Your Existing Processes
Future Trends in Purchasing: Increasing Communication, Improving Quality & Reducing Cycle Time
ISO 9000 Internal Quality Auditing
Managing In a TQM Environment: Training Managers To Be Coaches & Advocates
Productivity/Quality Improvement Process: Production
The Benchmarking Process: For Improving Your Company's Productivity & Profitability
The Language of Quality: Customer-Focused Process Improvement

Retreats/Conferences

Conferences, Keynotes And Seminar Programs
Corporate Retreats: * Executive * Management * Sales
Management Offsites That Deliver: Dramatically Improving Focus & Results

Root Cause Analysis

A Structured Approach to Process Improvement Through Root Cause Analysis

Safety & Health

Accountability Based Safety: A New Solution to an Old Problem
Health And Safety Regulatory Compliance: Training Programs
Managing Your Stress For Success
Violence In The Workplace: Common-Sense, Cost-Effective Steps Before And After An Incident Occurs

Sexual Harassment Prevention

Prevention of Sexual Harassment In The Workplace: Rights and Responsibilities of Employees
Prevention Of Sexual Harassment: Training For Managers And Supervisors
Recognizing and Preventing Sexual Harassment in the Sales Process: A New Look at Customer Relations

Six Sigma

Six Sigma Training & Consulting

State Funded Training

Employment Training Panel: Funding Assistance & Contract Management

Strategic Planning

Alignment: Are We All Heading In The Same (Right) Direction?
Creating Your Future: Designing and Implementing Your Organization's Vision and Strategic Plan
Strategic Coaching: Developing Employees into Peak-Performing Team Players
Strategic Organizational Change - Planning for Success
Strategic Planning Services: "Turbo Charge" Your Planning Process

Strategy & Execution

Strategy & Execution: How to Build A Culture of Commitment

Stress Management

Creating Balance: In A World That Thrives On Chaos
Managing Your Stress For Success
Time & Stress Management: Practical, Easy To Use Techniques

Supply Chain Management

Supply Chain Management: Integrating Business Processes & Creating Collaborative Results

Surveys

Customer Satisfaction Surveys
Employee Opinion Surveys
Exit Interviews - Surveys

Teams

Enhancing Team Quality: Through Effective Communication
Executive Team Effectiveness
Leading Teams: "Situational Leadership Skills"
Project Management Skills: The Key To Team Effectiveness
Self-Directed and Cross Functional Work Teams: Breakthrough Teaming
Strategic Coaching: Developing Employees into Peak-Performing Team Players
Team Building - Practical Suggestions For Creating And Managing Teams
Teaming For Results: A Framework For Strategic Solutions

Thinking

Breakthrough Thinking: Applying Critical and Creative Thinking to Help Solve Problems, Discover Opportunities, and Fuel Innovation
Creativity: Practical Methods for Releasing and Enhancing Creative Potential
Critical Thinking
Impact Thinking: Avoiding Analysis Paralysis Through Accountability, Innovation and Critical Thinking
Problem Solving Methods and Processes

Train the Trainer

Train The Trainer Workshops: Teaching Your Managers How To Train

Training Materials Design

Computer-Based Training Design
Distance Learning * Distributed Learning * Educational Technologies: Anywhere, Any Time Training
Instructional Design And Self Studies: Ensuring A Perfect Fit Between Training & Your Target Audience
Legacy Documentation & Training: Does Your Company Have A Plan?
Performance-Based Instructional Design: Materials With The Power & Integrity To Boost Profits
Product Training: Design Capabilities, Publishing or Conversion to Electronic Format
Technical Writing and Documentation: Manuals for Human Resources, Sales & Service Departments - In Electronic or Written Formats
Train The Trainer Workshops
Training Materials Design
Web-Based Courseware: Take The Next Step In Training Delivery

Cynthia David & Associates | Global Training Outreach

Don't forget our Global Contract Training Rollout capacity with 120 facilitators in 15 languages located in 50 countries throughout the Americas, Asia, Africa and Europe!

Contact Us

Cynthia David & Associates, LLC
Essex, CT

(860) 767-0087

cdavidassoc@comcast.net

© Copyright 2017, Cynthia David & Associates, LLC, All rights reserved.