Management Consultants & Global Workforce Development

Coaching

The Manager As Coach: Your Access To Excellence and Leadership

	Question: What Were Your Key Learnings in This Workshop?




	"Managers & Supervisors who use coaching techniques effectively will be more productive & their departments will be more productive, efficient and profitable."




	"Thought provoking, interactive & customized to our specific needs."




	"I discovered that I need to spend more time coaching my team to think for themselves rather than my telling them what to do to accomplish or "fix" a task..."




	"...informative and valuable. I liked learning the difference between coaching and managing..."




	(I realized) "that the model is an ongoing, multifaceted process or way of life not a periodic event."




	"I learned to use individual's visions/commitments to enable each one of them to exceed my expectations by using my new understanding of 'coaching'..."




	(I learned) "that it is okay to allow failure as well as allow success. I may get more individuals taking the risk of trying something new if I can instill the feeling that failing is the way we learn..."




	"I found the part about asking permission to coach the most valuable...I always tend to jump right in and begin coaching..




	(I learned) "that coaching is not a session of corrective feedback but for the employee to develop & grow..."




	"I have discovered that I may have been 'approaching' my coaching to individuals in the wrong manner. I have been 'Dictating' what they needed to do, without allowing them to share in the way that we reach the final goal..."




	"...allowing for the failures as well as the successes." "...stand back and let your group lead."




	"Look at myself & how I may be inhibiting or impacting someone else's growth & opportunity."

Communication

How to Communicate Successfully: Proven Skills to Build Strong, Productive Relationships

	"You did a stupendous JOB! I learned a lot and it gave me a better understanding of how I should deal with different situations."




	"I found the sections on 'reframing' and 'communicating positively' very helpful."




	"Very lively, upbeat, not boring."




	"I really enjoyed her energy and knowledge on the subject."




	"The presentation was very upbeat and everyone participated."

Inter-Group Development Workshop: Improving Collaboration, Communication And Business Results

	"The program was awesome! It's over now but in actuality, it has just begun. The real key is to keep our employees passionate about the process and to encourage them to continue to address the action items developed in the meeting. We are looking forward to taking this format through a number of our other departments as well. Thank you for finding her for us!"

	Human Resources Manager, Sage Software Inc.

You Make IT Happen: Leadership Skills Through Communication

	"Thanks again so much for coming into Brinderson the other night. Your presentation was both lively and educational. I believe our group had a good time and will benefit from it. It's sometimes difficult to manage to keep everyone's attention, having worked the previous 10 or so hours. Particularly after feeding them! Anyway, take care and hopefully we will have the opportunity to enlist your services in the future."




	"I will never again say "But!" I found out that I am a circle personality and I want to thrive to be more of a triangle. This is the best...meeting I have ever attended in 6 years with the company!"




	"Good stuff communication principles are essential to our continued success."




	"I will rethink my thinking and communication skills."

	Brinderson, Inc.

Compensation

Managing by Objectives

	"The MBOs will provide direction and objective measurement for our staff. We have seen definite improvement in how the staff is working and the ownership each individual is taking toward their job."




	(Our company) "had a short time frame for accomplishing a total revamping of our organization... Of key importance was the buy-in and team spirit so necessary for meeting long term goals. With (your consultant's) help, we not only successfully completed our goals, but had so little turnover, it was AMAZING. Our parent company...is using our experience as a base or model for future organizational changes."




	"The greatest benefit of using Cynthia David & Associates was that your consultant "was excellent and very much on target. She was not afraid to disagree if she felt we were going in the wrong direction."

	VP, Operations

Customer Service

How to Get and Keep Satisfied Customers Profitably

	"Brilliant! Like a doctor, you offered a great diagnosis! Our people here in Customer Service absolutely loved him and love you. Remember, this is the first time they have ever done any outsourcing like this -- so I've been spreading your name like crazy!"

	Director of Training


	"Everyone was so impressed that you got up at 2:00 AM in the morning to come to the distribution center to see how they work and visit with them so you could tailor your presentation to their needs. Thank you. That made a real difference."




	"You were so good on the first day, I invited a number of other people from my department for the second day -- and I came back too. You were GREAT! Thanks."




	"It's clear you understand what we do and how we do it. This wasn't just a canned speech. Thanks for taking the time and effort to give us ideas we can really use."




	"The folks in my office usually hate seminars and its a challenge to keep them awake. Yesterday they loved your presentation and stayed awake for the whole thing. GREAT seminar! Thanks."




	"I supervise a dozen gruff men who love to gripe -- and they had nothing but good things to say about this seminar."




	"You exceeded our expectations."




	"Thank you again for a wonderful training session on Saturday! Everyone's response was very positive and it appeared as though all enjoyed each other's company, and comradery. You proved to be everything you set out to be and more. Congrats on convincing Kevin to stay. You handled the tension in that situation with extreme finess. Bravo."

	Customer Service Team Leader, James Hardie Industries


	"Yes, the customer service training session...went very well. He is dynamic and...was therefore able to engage the audience despite the post- lunch, long afternoon session. I got very good feedback from the CRCs. I think the best comment that I can make is that a 3-hour session on customer service was something that my folks were not looking forward to. Yet they ended up being pleasantly surprised and even enjoyed themselves.




	Thank you for your help in getting all of this arranged and for your diligent follow-up and facilitation along the way."

	Vice President, Clinical Operations Pharmaceutical Research Company

Documentation

Product Sales Guides

	"We are very pleased with your associates' work in converting (our) Product Sales Guides into electronic format. He was responsive to our specific requirements and delivered product on time. The CD-ROM was distributed to our field sales force and also made available to multiple users on the LAN in the corporate headquarters. The response has been extremely favorable. Thank you for being such a valuable resource."

	Director of Training

Service Manuals

	"(Your consultant) proved to have the skills and understanding for the project. We are looking forward to a long term relationship with (them) as we move through production and probably quarterly revisions. Great Group!"

	Operations Manager, Technical Services

Facilitation Services

	"I just wanted to say thanks for referring me to Cynthia David. After talking to me she proposed several options and the person I chose was outstanding. When you get a bunch of opinionated CFO's in a room it is amazing that we could agree on anything but we all agreed that (the facilitator) did a great job !! We intend to use her again in the near future with a group of our direct reports. I would highly recommend her for any similar requests you might get. Thanks again."

	Senior Vice President, Financial Services Healthcare Company

Human Resources Consulting

Human Resources Audit

	"This report will "improve the processes, reduce the legal exposure, align expectations of staff members."

	Edison Capital VP

Humor

Laughter is the Handshake of Good Communication

	"(She) is amazing! She is so open and honest and gives of herself without hesitation. There are some harsh realities of life that come with our business of caring for frail seniors. (She) used humor to give us some perspective. She demonstrates a way to live that goes far beyond existing. I want what she has!"

	Director of Training, ARV Assisted Living

Internal Customer Satisfaction

Administrative Services Internal Customer Service Training

	"As you can see from the comments, everyone had a very positive experience by participating in the workshops. It was obvious...that the energy of the group had changed since the first night. Spirits are lifted, group cooperation is evident on a daily basis and everyone seems to have a good sense of their responsibility towards the development of their careers."

	DB, Office Services Manager

Litigation Prevention

Word Management: Managing Business Documentation Productively and Legally

	"I will think before writing."




	"Liked the real-life examples: made it more practical, wasn't just theory."




	"Emphasis on e-mail was excellent (people refuse to believe it is documentation).




	"The mixture of case studies from a variety of businesses - was helpful."




	"Great class."




	"Examples were very enlightening."




	"Timely and necessary training"




	"Closing the loop concept is great."




	"Good examples on objective and critical performance appraisals."




	"High energy presentation; kept our interest."




	"This should be presented to all employees."




	"Good message about 'unintended readers:' both internal and external."




	"Excellent pace; the entire 4 hours was interesting."




	"It was too short!"




	"Comprehensive content; easy to understand and follow."

Management Development & Training

Management for the 21st Century

	"Our people absolutely loved the keynote speech that your consultant customized for our management conference! It was a great kickoff for what turned out to be a very successful event. Thanks for your help."

	Director of Training

Manufacturing

Controlling Processes with SPC

	Question: What part of the training was MOST valuable to you? "The examples of various charts graphed." "Process control -- if SPC is implemented, it would be easier to monitor the process." "Every part was useful and informative."




	Question: How will this workshop improve your productivity on the job? "It will help us pinpoint the trouble areas so that we can strive to eliminate them to smooth out the process and save time spent on fixing problems." "The awareness of the process, if it is out of control, it will be expedient to pinpoint the problem and the corrective action."




	"This is powerful knowledge."




	"I found this class imperative to anyone in a supervisor or upper management position in evaluating the process of a company."




	"This is indeed a useful tool (to have) in any company..."




	"I believe that extending the course would have been much more beneficial."




	"Class very informative, I just wish it was longer."

ISO 9000 Internal Quality Auditing

	Question: What part of this training was MOST valuable to you? "Using actual company policies & procedures." "...the interactive portions of class with auditor-auditee correspondence." "How to plan and prepare for audits. Very interesting and outgoing course." "ISO Standards & (our company) procedures." "Role Playing." "Exposure to auditing." "All was valuable."




	Question: How will this workshop improve your productivity on the job? "This will enable us to better evaluate our Quality Audits and in turn to be more prepared for Customer Audits. "It provided a baseline of knowledge of auditing." "It will give management more flexibility in how I am utilized..." "More attention to details." "Be more aware of overall aspects of the ISO world." "Help my department be ready for an audit."




	Question: What actions will you take as a result of this workshop? "Audit my own dept." "...talk to my supervisor about how I can help our dept. maintain our quality." "Read the company procedures and become more knowledgeable on the standard operating procedures." "Be available for internal auditing." "Remember to prepare before auditing!"

Material Requirements Planning (MRP)

	Question: What part of this training was most valuable? "Exercises" "It was a very good overview." "Hands on / specific examples." "Everything was valuable." "(The consultant) did an excellent job."




	Question: "How will this workshop improve your productivity on the job? "I have a lot better understanding of how to manage my inventory and finished products." "For the first time, I understand MRP." "The understanding of what info is needed to build the MRP System in SAP. "This will help me to ask more questions to get the right answers." "As we move into SAP Implementation I will be able to contribute." "Help me make better decisions."

Negotiation Skills and Models

Mastering Negotiation Success Skills: Turn Negotiation Breakdowns into Successful Breakthroughs

	"I liked the way in which the content was customized to fit our company's topics."

	Channel Marketing Program Specialist


	"Well done! A breath of fresh air in a technical conference."

	Senior Systems Consultant


	"Great job - this should help me in my current negotiations."

	Account Executive


	"Good solid examples of negotiation"

	Account Executive


	"She was clear, concise, and got the message across very effectively."

	Program Director, HCL America


	"The workshop was very versatile and innovative - it kept the program interactive and interesting."

	Sales Manager, SQL View Ptl


	"Good practical approach."

	Systems Consultant


	"Excellent reinforcement of skills."

	Sr. Account Executive


	"I found the 10 points to negotiations very valuable."

	EDM System Engineer

Offsites - Executive & Other

	"I just wanted to say thanks for referring me to Cynthia David. After talking to me she proposed several options and the person I chose was outstanding. When you get a bunch of opinionated CFO's in a room it is amazing that we could agree on anything but we all agreed that (the facilitator) did a great job !! We intend to use her again in the near future with a group of our direct reports. I would highly recommend her for any similar requests you might get. Thanks again."

	Senior Vice President, Financial Services Healthcare Company

Presentation Skills

Present With Confidence and Power: Practically Perfect Presentations

	"Money/Time/Investment well spent. Will definitely improve our presentations as a whole."

	VP, Sales


	"We love the fact that the training can be customized to our needs. We even had to make some last minute changes to our program and (your consultant) implemented all of the changes. The training was very successful for us and I would recommend (her) to other companies...She turned out to be a wonderful trainer and everyone learned so much!"

	Marketing Administrator


	"If you make professional presentations and could use training, this is the course."

	Sales Rep


	"A great 'Basics' training course."

	Sales Rep


	"I learned a lot!"

	Sales Rep

Persuasive Presentation Skills: Refining The Basics Of Influential Communication

	"I would recommend this class to anyone in the division who might make presentations - a great confidence booster."




	"This course would help the entire Japanese staff."




	"I would recommend everyone...take this class even if you don’t give presentations. The information can be used for effective communication."




	"It was an excellent course. One of the best seminars I’ve ever attended. I don’t think I would change a thing."

	Participant Comments


	"...I just had to do a half-hour presentation this week for about 50 of the top people at (my company), and afterward about 10 people told me what a good job they thought I did (including my boss...who said he thought it was the best presentation he has seen me do.) Thanks again

	Scott Slade, Participant

Project Management

	"She is a consummate professional and has some great insights into what we should do in the future."

	Manager of Organizational Development

Sales Training & Meetings

Major Account Strategy

	"This was a good kick in the butt to remind us to use skills we have been trained on before. It personally has motivated me to become more familiar with my customer...The seminar was time well-spent on breathing new life and motivation into my daily goals."

	Regional Sales Manager


	"(I found most valuable) spending two solid days focusing on why customers buy - rather than focus on 'show up & throw up.'...I have an appointment with (the)VP of Sales - whom I've never met -- this meeting will be critical -- my approach will be totally different as a result of the tools I learned."




	"This program reinforces the fact that people buy products. To influence the process, you must know the people, their concerns and their pain. This is an invaluable tool to understanding how to best provide value to our customer."

	Sales Support


	"Being an Engineering Program Manager working with OEM Sales to customize...functions for companies, I found the general people principles and interactive skills very applicable and useful."

	Program Manager


	"Overall an excellent class."




	"Ask - Listen - Ask - Listen!...This was terrific and it was great having Distribution and OEM together! Got a lot out of this course."




	"It has given me a road map for how to proceed on developing a 'major acct' program..."

	US Channel Manager


	"The materials were well prepared. The presentation was memorable and beneficial . I will utilize these concepts."

	Regional Sales Manager

Uncommon Sales Success

	"(This) presentation was the most important information that I have received in becoming more successful at my job. My only regret is that all my dealers were not present for it because I feel that they can benefit tremendously from this training."

	Territory Manager


	"A large part of your success in communication your concepts to my group was due to the high level of research and customization you did on our industry."

	National Sales Manager


	"I learned to acknowledge and clarify before I respond."

	Sales Representative


	"(This consultant) taught me how to really differentiate myself from the competition."




	"This program helped me to change my thinking and to dissolve objections effectively."




	"After today's seminar, I will do less talking and more listening."




	"This program started me on the process of change and improvement."

The Principles of Selling

	"Excellent program to cover the broad skills and diverse jobs of our audience."

	VP of Sales


	"Excellent training to understand the key concepts to use immediately to narrow down a customer's objectives."




	"It gave me an opportunity to rehash many sales techniques that I'd learned before and to learn new ways to apply them.... I was particularly impressed with the adaptability of the presentation/course to our unique business and issues."

	Regional Sales Manager


	"This was a great program that really created a common understanding of the difficulties and solutions inherent in 'making a sale'".

	Executive Vice President & COO


	"Interactive training requiring full participation by all."

Sexual Harassment Prevention

Prevention of Sexual Harassment: Training for Managers & Supervisors

	"The class was great and(she) was perfect for the group. She immediately observed the various learning styles of the participants and in a fluid manner adapted her presentation to meet everyone's needs. She also gave us an outline of her services -- and we hope to be able to take advantage of her expertise again in the future."

	Senior Human Resources Generalist, Sony Trans Com


	"Very useful - helps bring awareness to the issue - a must do for all managers."




	"A solid presentation."




	"Very well done. A good mix of examples and facts."




	"Well worth the time spent."




	"The best thing about the course is the real world examples provided. There is only so much you can learn from a video!"

Teams

Developing Team Leadership

	"Extremely valuable information. I learned a lot about myself and my team."

	Human Resources Development Manager, Healthcare Organization

Teaming for Results: A Framework for Strategic Solutions

	"The materials, the format, the examples, the atmosphere were outstanding."

	Chief Operating Officer


	"This class was so motivating. I really feel we are equipped to tackle our future in a positive, productive manner."

	Director of Training


	"Many of these concepts are valuable & can be helpful in empowering small groups to accomplish potentially big tasks."




	"Best two-day class I've taken in a long time. Skills I learned will stay with me for a long time."




	"...it's a "Must Do Class."




	"The teambuilding exercises were great!"




	"I think it was great. (I) feel like I can really help (our) problem."




	"Good Stuff!"




	"Great opportunity to learn leadership and problem solving skills."




	"I learned a lot about myself as I worked with my team. Great Experience!"




	"Very informative and useful."




	"Learned great tools and skills to use in all aspects of career & personal life."




	"Your consultant was awesome! He throughly customized his workshop to our industry and worked with our superintendents beautifully. His delivery was lively and interactive, involving participants in a variety of exercises. We were very pleased."

	Director of Training, R.D. Olson Construction

Technical Writing

Techniques of Technical Writing: For Engineers, Accountants, Scientists, etc.

	"Very valuable. I was using the tools as soon as I left. It made me aware of what I was writing."

	Participant, Ted Young


	"Extremely pleased with (her) seminar and Cynthia’s efficient work..."

	Training Department Coordinator

Telemarketing and Telesales

Effective Telesales Techniques: Increasing Your Inbound and Outbound Success Ratios

	"It was nice to be trained in a way where we could ask questions and have them answered with knowledge and experience behind the answers. You have helped me in more ways than you could ever know."




	"The thorough teaching. (She) went over everything - techniques, tone of voice, etc. "




	"The role playing gave me a good understanding of what I will be up against."




	"(She) was really an asset to me in learning more about how to make my job easier. I commend her on her efforts and professionalism."




	"I loved that (she) is definitely a motivator-encourager. The role play was helpful because she worked with you until you got it right!"




	"Very detailed selling tips." "It's a perfect preparation process."




	"I enjoyed the promptness, role playing and the relaxed 'please ask any question' atmosphere."




	"Inspirational, motivational. I feel corporations need speakers like (her) to keep the morale up in the call centers. Thanks!"




	"(She) was very informative, organized and kept my attention, Very professional. Great job!"




	"Her advice will help with my job as well as my life. Thank you for returning my focus to who I am."




	"The role play was excellent. A little tough but excellent."




	"It was extremely interactive. I felt like a participant, and not just a hearer of a 'how-to' lecture."

Telemarketing and Telesales: The Five Steps

	"Thumbs Up! Your telesales consultant was a great fit with our inside sales group. We are looking forward to his sessions with us for the next three quarters. Your company's assistance in bringing him to us is really appreciated."

	Vice President, Inside Sales


	"Very professional. Expertise and material well presented. This program will definitely help me be more effective and productive in my job. Bottom line: I'm sure my sales will increase."




	This trainer "has helped me to become more organized and focused on how I do my job. He helped me break down my goals into specific measurable objectives."




	"He brings a new 'slant' to basic sales training that I have found interesting and have started to use in my everyday life."




	This consultant "has given us a different view of how we communicate to customers by showing us how to be more aware of what people are really saying, and how I can be more effective in what I say."




	He "has helped me organize my day and prioritize things."




	This training has helped me realize the importance of setting up a plan, monitoring the progress and using that to achieve overall goals."

TeleSales & Basic Territory Management

	"(She) was extremely helpful and was thorough with every answer. She gave wonderful examples & never 'did not' have an answer!"

	Shipping Analyst, HR


	"Thank you...Great job!!"

	Manager, Sales Administration


	"(She) provided thought provoking information and insight into new sales tactics"

	Field Sales Coordinator


	"Tremendous amount of insight. Just when I thought there was little more to learn"




	"Overall - Excellent!"




	"Enthusiasm; makes you work instead of just giving the answer"




	"Upper management should have been here..."




	"How it shook me out of my 'rut'"




	"A great workshop"




	"Good information, tough role playing"

Train the Trainer

	"The day went wonderfully well. She did an excellent job. I hoped she was as pleased as I was with the results. Thanks for all of your help. Your streamlining the process for me was a huge, huge help."

	ICG Communications, Director of Training

Training Materials Design

	"(Cynthia David & Associates) helped me wade through those companies who promise anything to find those performers with a proven track record."




	"We had a problem - how to design training for a product (in this case an electronic parts catalog) that was changing daily. The lead time was shrinking, but we had committed to a training schedule. We needed someone who could learn the product quickly, work under pressure, AND deliver a professional program ON TIME: the answer - YOUR CONSULTANT."

	Director of Training

Writing - Technical & Business

Business & Technical Writing: Basic & Advanced Business Writing

	"It's nice to see so much excitement over training. The feedback on the workshop was terrific. Everyone I spoke with thought the training was valuable and very relevant. In fact, the word-of-mouth was so good that I had a request by 3 additional persons to "drop in" the Thursday sessions."

	HR Coordinator, Anonymous Company


	"This woman is a wizard in her field!"

	Assistant Vice President, Peninsula Bank of San Diego

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