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"Brilliant! Like a doctor, you offered a great diagnosis! Our people here in Customer Service absolutely loved him and love you. Remember, this is the first time they have ever done any outsourcing like this -- so I've been spreading your name like crazy!" |
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Director of Training
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"Everyone was so impressed that you got up at 2:00 AM in the morning to come to the distribution center to see how they work and visit with them so you could tailor your presentation to their needs. Thank you. That made a real difference." |
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"You were so good on the first day, I invited a number of other people from my department for the second day -- and I came back too. You were GREAT! Thanks." |
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"It's clear you understand what we do and how we do it. This wasn't just a canned speech. Thanks for taking the time and effort to give us ideas we can really use." |
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"The folks in my office usually hate seminars and its a challenge to keep them awake. Yesterday they loved your presentation and stayed awake for the whole thing. GREAT seminar! Thanks." |
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"I supervise a dozen gruff men who love to gripe -- and they had nothing but good things to say about this seminar." |
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"You exceeded our expectations." |
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"Thank you again for a wonderful training session on Saturday! Everyone's response was very positive and it appeared as though all enjoyed each other's company, and comradery. You proved to be everything you set out to be and more. Congrats on convincing Kevin to stay. You handled the tension in that situation with extreme finess. Bravo." |
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Customer Service Team Leader, James Hardie Industries
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"Yes, the customer service training session...went very well. He is dynamic and...was therefore able to engage the audience despite the post- lunch, long afternoon session. I got very good feedback from the CRCs. I think the best comment that I can make is that a 3-hour session on customer service was something that my folks were not looking forward to. Yet they ended up being pleasantly surprised and even enjoyed themselves. |
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Thank you for your help in getting all of this arranged and for your diligent follow-up and facilitation along the way." |
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Vice President, Clinical Operations
Pharmaceutical Research Company
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