Training Industry Magazine
Chapin Brinegar and Hollace S. Masino
"To appreciate the benefits of upskilling and reskilling, it’s key to first understand their differences:
Upskilling occurs when staff learn new skills or enhance current ones to adapt to changes within their current role; for example, when a sales rep learns how to use online conferencing tools to meet with customers virtually.
Reskilling involves equipping employees with new knowledge and skills, so they can work in another part of the business; for example, teaching a sales rep social media skills, so they can move into a position on the marketing team."